policies (the small print)

policies

(the small print)

Read our policies related to returns, shipping, and ordering below.

Returns + Shipping

Your satisfaction is important to us we hope that your Sweet Sisters products will exceed your expectations. Please remember that all of our products are handmade and although we strive for consistency, there will be some variance from batch to batch. In addition to the natural variances in raw materials, such as plant butters and essential oils, I love to find ways to make each product even better, batch to batch, whether it be in texture, performance or scent. This is the wonderful creative freedom that small-batch provides! So, we want you to know that we reserve the right to “tweak” products by adding a few more drops of this, or a different herb in that, changing an oil or a butter percentage if that makes the product feel and perform better. (There may sometimes be a small lag in updating the ingredient list on the website, but please know that the product retains its active function and effectiveness and that the label on the bottle accurately reflects the ingredients therein.) If you require that the ingredients in the products you order are EXACTLY as written on the website, please contact us before purchasing. If  you are not happy with the quality of our products or find them to be defective in any way, please contact us HERE so that we may assist you in the return of your product(s). We will gladly accept the return of any unsatisfactory product if received back in our offices within ten (10) days of delivery. Once we receive your return, we will issue a credit to our website for the initial purchase price. The credit may be used for any item from our website within one year of issue and you are free to select any item(s) of your choosing. Please note that we do not offer credit back to your charge card. We recommend you use a carrier, such as USPS or UPS so your package can be easily tracked. If you use USPS to return an item we recommend you send it via Priority Mail with Delivery Confirmation and free $50 Insurance. We cannot accept responsibility for returned items that have been lost or misplaced by the post office. If you would like to return a product due to incompatibility with your unique skin, or if you would like to exchange a product for a different scent or type, we ask that you instead give it to a willing friend or family member. Due to the handmade nature our products, we cannot in good conscience re-sell your returned product(s).

Order Processing

Most orders are processed and shipped within 3 days of receiving your order. During peak holiday seasons or around special occasions, it may take up to 10 business days (beginning the day after you place your order) to be processed and packaged for shipping. In order to maintain maximum freshness and shelf life for our products, we do not carry large amounts of inventory and in some cases, the preparations are made to order. This can add a few extra days to the order processing time. On rare occasions, ingredients required for a “made-to-order” product are out of stock and there may be an additional week or so to complete your order. We will ALWAYS notify you if your order cannot be processed and shipped within 7 business days. Secure Online Ordering All online orders are processed securely with minimum 256 bit encryption. When you submit your order, you will receive an email acknowledgment letting you know that your order was received. If you do not receive this initial email confirmation then most likely your order was not successfully submitted. Please try your order again. If you still experience difficulties, contact us HERE so we may assist you with your order.

Order Changes or Cancellations

In order to change an order you have placed, you must contact us within 4 hours and replace it with a new order. We will try, but cannot guarantee that requests for changes to orders or order cancellations received more than 4 hours after the order was placed will be honored. Ordering by Mail If you would like to mail us your order, you can use our website’s secure shopping cart to create your order without actually submitting it over the internet. Simply browse through our web site and click on “add to bag” to add items to the shopping cart order page and when you are finished, simply PRINT the shopping cart order page, then add your name, mailing and billing addresses, telephone number and credit card information (Visa, Mastercard or Discover, including credit card expiration date, to the printed order page and mail it to us at Sweet Sisters Bodycare, 2278 White Fir Place, Freeland, WA, USA. If you need to pay by check or money order (USA funds only), please make it payable to Sweet Sisters Bodycare. Please note that personal checks may take up to 14 business days for bank clearance and that there is a $30.00 charge for returned checks in addition to the amount of the check.

Email and Privacy Policy

We value your privacy. We never rent, sell, share or exchange your personal information or your email address with ANYONE outside of Sweet Sisters Bodycare LLC. All customer and transaction details are maintained in the strictest privacy. Orders placed on this site are routed to a secure server for processing. We use the information we collect about you (name, phone number, fax number, e-mail address, billing address and mailing address) to process orders and to notify you of your order status. We may monitor customer traffic patterns and site usage to help us improve our website. Occasionally, we may request certain (optional) information from you to provide a more personalized shopping experience and notify you from time to time about important changes or additions to the Sweet Sisters web site, new products, sales, special offers  and healthy skin care advice that we hope you will find valuable. Each message you receive from us contains a link at the bottom enabling you to instantly decline if you decide you no longer wish to receive this information. Should you decide to unsubscribe from our email list and later change your mind, you can always return to the site and re-subscribe quickly and easily.

Damaged or Lost Goods

Please inspect your package upon arrival. Should you receive goods damaged in transit, carefully verify the extent of damage, keeping all packing materials and the box as is, take a few photos, and then notify us right away (within 5 business days of receipt). We will give you a return authorization number and once we receive the damaged order, we will issue you the replacement. For packages sent UPS, call for a UPS representative to come and inspect your package. Make sure you notify us right away too, so we can begin processing your claim and prepare a replacement order. We cannot replace damaged merchandise until the package has been inspected by UPS and a claim number has been issued. If your package was shipped by USPS, make sure to take a few clear photographs so that we can be reimbursed by them.

Medical Disclaimer

Information on the Sweet Sisters Bodycare LLC website is provided to assist you in choosing the products most appropriate for your needs.  At Sweet Sisters Bodycare, we believe we provide gentle, healthy and non-irritating products for the skin. However, please read the following disclaimer: Content on our website is provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease.Comments and feedback about product effectiveness are based on customer, staff and family opinions and should not be substituted for medical care. Please consult a healthcare provider if you have any questions about a particular health condition.Sweet Sisters Bodycare is not liable for any individual reaction to any particular ingredient. Remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or you have a history of skin reactions. If you have questions about a particular medical condition, please consult your practitioner. Please do not use our products on broken or irritated skin without first checking with your practitioner. Although Sweet Sisters preparations are designed to be gentle and non-irritating, some individuals may still experience a reaction when using new products. If you experience a rash or irritation, please discontinue use and consult a qualified practitioner. These statements, the information on this website, and the products for sale on this website have not been evaluated by the Food & Drug Administration. [/av_textblock] Terms and Conditions for Sweet Sisters Bodycare LLC (Sweet Sisters Bodycare)

Our Terms + Conditions, briefly:

  • By ordering any of our products, you agree to be bound by these terms and conditions.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Please note that additional shipping fees for international orders may occur and will be discussed prior to shipping.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Sales tax is applicable to all orders shipped within Washington State.
  • All personal information you provide us with or that we obtain will be handled by Sweet Sisters Bodycare as responsible for the personal information.
  • Sweet Sisters Bodycare reserves the right to amend any information without prior notice.
  • Events outside of Sweet Sisters Bodycare’s control shall be considered force majeure.

Terms + Conditions, longer form:

By placing an order at with Sweet Sisters Bodycare, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms + conditions which shall apply to all orders placed or to be placed at Sweet Sisters Bodycare for the sale and supply of any products. None of these terms + conditions affect your statutory rights. No other terms or changes to the terms + conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Sweet Sisters Bodycare as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Sweet Sisters Bodycare and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Sweet Sisters Bodycare to delete or correct the information held about you. By accepting the Sweet Sisters Bodycare Conditions, you agree to the above.

Payment

All products remain Sweet Sisters Bodycare’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parent’s permission to buy from Sweet Sisters Bodycare. All transfers conducted through Sweet Sisters Bodycare are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms + conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Force Majeure Events outside Sweet Sisters Bodycare’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Sweet Sisters Bodycare is released from Sweet Sisters Bodycare’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Limitation of Liability

You expressly agree that your use of, or inability to use, the service is at your sole risk.

In no case shall Sweet Sisters Bodycare, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Sweet Sisters Bodycare and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Cookies

Sweet Sisters Bodycare uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupy virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use Sweet Sisters Bodycare without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Sweet Sisters Bodycare website, we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Sweet Sisters Bodycare reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Sweet Sisters Bodycare has the right to cancel the order and refund any amount paid in the best way. Sweet Sisters Bodycare shall also notify the customer of equivalent replacement products if available.

This site is built using WordPress technology. WordPress is not responsible for any content, interactions or transfers made on http://sweetsistersbodycare.com

Limitation of Liability

You expressly agree that your use of, or inability to use, the service is at your sole risk.

In no case shall Sweet Sisters Bodycare, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Sweet Sisters Bodycare and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Cookies

Sweet Sisters Bodycare uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupy virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use Sweet Sisters Bodycare without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Sweet Sisters Bodycare website, we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Sweet Sisters Bodycare reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Sweet Sisters Bodycare has the right to cancel the order and refund any amount paid in the best way. Sweet Sisters Bodycare shall also notify the customer of equivalent replacement products if available.

This site is built using WordPress technology. WordPress is not responsible for any content, interactions or transfers made on http://sweetsistersbodycare.com

Contact Information

Sweet Sisters Bodycare LLC

2278 White Fir Place, Freeland, WA 98249 USA

360.544.2391

support@sweetsistersbodycare.com